Legal

Terms of Service

Last updated: May 20, 2026 · Effective: May 20, 2026

1. Acceptance of Terms

These Terms of Service ('Terms') constitute a binding agreement between you ('you', 'your', 'User') and Meiora, operated by Evgenii Chernov as an independent operator ('Meiora', 'we', 'us', 'our'). By accessing, creating an account, or using the Meiora platform — including the website meiora.app, the web application at app.meiora.app, any browser extension, mobile application, or related integration (collectively, the 'Service') — you confirm that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, do not use the Service.

2. Description of Service

Meiora provides AI-assisted communication tools for businesses sourcing products from international suppliers, primarily Chinese factories. The Service includes features such as message drafting, translation assistance, supplier memory, contract analysis, red flag detection, promise tracking, and related sourcing workflow tools. The AI assistant within the Service is referred to as 'Mei'.

3. Eligibility and Business Use

3.1 The Service is intended for use by business entities, sole traders, and professional buyers. By using the Service, you represent that you are using it for business purposes and not as an individual consumer.

3.2 You must be at least 18 years old to use the Service.

3.3 You represent that you have the legal authority to enter into these Terms on behalf of yourself or the business entity you represent.

4. Account Registration

4.1 To use the Service, you must create an account with a valid email address and password.

4.2 You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized access to your account.

4.3 You are responsible for all activity that occurs under your account.

4.4 You may not share your account with others, create multiple accounts to circumvent limitations, or impersonate any person or entity.

5. Disclaimer of Professional Advice

Read carefully. Nothing in the Service constitutes legal, financial, tax, customs, or trade compliance advice. Mei is an AI assistant — not your agent, attorney, accountant, or broker.

5.1 Not Professional Advice. The Service, including all AI-generated content, suggestions, translations, analyses, and recommendations, is provided for informational and drafting purposes only. Nothing in the Service constitutes legal advice or legal representation; financial, accounting, or tax advice; investment advice or trading recommendations; customs, import/export, or trade compliance advice; translation of record or certified translation; due diligence or background investigation services; or quality assurance or product inspection services.

5.2 No Professional Relationship. Mei is an AI assistant. No fiduciary relationship, attorney-client relationship, or any other professional relationship is created between you and Meiora by your use of the Service. Mei's persona — including any reference to her as an 'operator', 'assistant', 'secretary', 'lawyer', 'advisor', 'manager', or similar — is a user interface metaphor and does not imply any professional relationship, duty of care, or obligation beyond what is expressly stated in these Terms.

5.3 You Are Responsible for All Decisions. You are solely responsible for all business decisions you make, including wire transfers and payments; purchase orders and deposits; supplier selection and verification; contract negotiation and signing; price negotiation; product specifications and quality acceptance; shipping, customs, and logistics decisions; and any other financial or business commitments. Meiora's AI suggestions, red flag alerts, contract analyses, and recommendations are aids to your judgment, not replacements for it.

6. AI Limitations You Acknowledge

By using the Service, you specifically acknowledge and accept the following limitations:

6.1 Translation Limitations

AI translation may be inaccurate, miss nuance, or produce culturally inappropriate phrasing. Critical communications — including contracts, payment instructions, legal matters, and dispute resolution — require review by a qualified human translator.

6.2 Red Flag Detection Limitations

Red flag detection is based on pattern matching and AI analysis and may produce false positives or fail to detect genuine fraud. The absence of a red flag alert does NOT mean a message, supplier, or transaction is safe. You must independently verify all payment instructions through trusted channels before transferring funds.

You must independently verify all payment instructions through trusted channels (such as a phone call to a previously known number) before transferring any funds. The Service is not a substitute for independent verification.

6.3 Contract Analysis Limitations

Contract analysis is an automated text analysis tool, not legal review. It may miss important clauses, misinterpret legal terms, fail to identify jurisdiction-specific risks, or produce inaccurate summaries. Always consult a qualified attorney before signing contracts, especially for high-value transactions.

6.4 Supplier Background Check Limitations

Supplier background check features rely on third-party data sources which may be incomplete, outdated, incorrect, or unavailable. A 'clean' background check is not a guarantee of supplier legitimacy.

6.5 Price Benchmark Limitations

Price benchmarks are based on anonymized historical data and market estimates. They may not reflect current market conditions, your specific product specifications, or geographic variations.

6.6 AI Hallucination

AI may generate plausible-sounding but factually incorrect information. The AI may invent supplier names, fabricate prices, misremember context, or produce false citations. You must verify all factual claims, dates, prices, regulations, and recommendations before acting on them.

6.7 Memory and Context Limitations

The Service's memory of past interactions may be incomplete, outdated, or applied in unintended ways. Do not assume the AI has full or accurate context of your business history.

7. Service Provided 'As Is'

THE SERVICE IS PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, RELIABILITY, NON-INFRINGEMENT, OR UNINTERRUPTED SERVICE. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, OPERATE WITHOUT INTERRUPTION, BE SECURE, BE FREE OF ERRORS, OR PRODUCE ACCURATE OR RELIABLE RESULTS.

8. Service Availability

8.1 We do not guarantee uninterrupted availability of the Service. The Service may be unavailable due to maintenance, technical failures, third-party service outages, or other causes.

8.2 We are not responsible for errors, delays, or failures caused by third-party services, including AI providers, hosting providers, payment processors, or other external services on which the Service relies.

8.3 We may modify, suspend, or discontinue any part of the Service at any time, with or without notice.

9. Limitation of Liability

9.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MEIORA AND ITS OPERATOR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: FINANCIAL LOSSES OR LOST PROFITS; LOSSES FROM FRAUD, SCAMS, OR MISREPRESENTATION BY SUPPLIERS; FAILED TRANSACTIONS OR UNSUCCESSFUL SOURCING; BUSINESS INTERRUPTION OR LOST OPPORTUNITIES; LOSS OF DATA, GOODWILL, OR REPUTATION; COSTS OF SUBSTITUTE SERVICES; ANY DAMAGES ARISING FROM YOUR RELIANCE ON AI-GENERATED CONTENT.

9.2 LIABILITY CAP: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID US IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED EUROS (EUR 100).

9.3 We are not responsible for errors, delays, or failures caused by third-party services, including AI providers, hosting providers, payment processors, or other external services.

9.4 Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Meiora and its operator from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to: your use of or access to the Service; your violation of these Terms; your violation of any third-party rights; any business transaction you enter into using the Service, including disputes with suppliers; any content you upload, submit, or create through the Service; your negligent or wrongful conduct.

11. Acceptable Use

You agree not to:

Use the Service for any illegal, fraudulent, or unauthorized purpose
Use the Service to harass, defame, threaten, or harm any person or entity
Upload content that infringes intellectual property, privacy, or other rights of third parties
Upload malware, viruses, or harmful code
Attempt to reverse-engineer, decompile, scrape, or extract source code from the Service
Attempt to access accounts, data, or systems that do not belong to you
Use the Service to compete with Meiora or build a competing product
Resell, sublicense, or commercially redistribute the Service without our written consent
Use automated tools, bots, or scripts to interact with the Service in a manner that exceeds normal human use

12. User Content

12.1 You retain ownership of all content you upload, submit, or create through the Service.

12.2 You grant Meiora a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display your content solely for the purpose of providing and improving the Service.

12.3 We may use anonymized and aggregated data derived from your content to improve the Service, as described in our Privacy Policy.

13. Payment and Subscription

13.1 Paid subscriptions are billed in advance through our payment provider (Lemon Squeezy, acting as merchant of record).

13.2 Subscription fees are generally non-refundable, except where required by applicable law.

13.3 You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.

13.4 We may change subscription prices with at least 30 days' advance notice.

13.5 If a payment fails, we may suspend your account until payment is resolved.

14. Intellectual Property

14.1 Meiora and its content (excluding User Content) — including software, designs, text, logos, AI prompts, branding, and the 'Mei' character — are the intellectual property of Meiora and its operator, protected by applicable intellectual property laws.

14.2 We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.

15. Termination

15.1 You may terminate your account at any time by following the account deletion process or contacting us.

15.2 We may suspend or terminate your access to the Service for violation of these Terms, non-payment, suspected fraudulent activity, or where necessary to protect the Service, other users, or third parties. We will provide reasonable notice where practicable.

15.3 Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination will survive.

16. Modifications to These Terms

16.1 We may modify these Terms at any time. We will notify you of material changes by email or by a prominent notice within the Service at least 30 days before the changes take effect.

16.2 Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.

17. Dispute Resolution

17.1 Governing Law. These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to conflict of laws principles. Any disputes shall be subject to the exclusive jurisdiction of the courts of the Netherlands.

17.2 Informal Resolution. Before initiating any formal proceeding, you agree to first contact us at legal@meiora.app to attempt to resolve any dispute informally. We agree to negotiate in good faith for at least 30 days before any formal action is initiated.

17.3 Individual Claims Only. To the maximum extent permitted by applicable law, you agree that any dispute will be resolved on an individual basis. You waive any right to participate in class actions, class arbitrations, collective actions, or representative proceedings.

17.4 Time Limit for Claims. Any claim arising from or related to the Service or these Terms must be brought within one (1) year of the event giving rise to the claim. Claims brought after this period are permanently barred, except where prohibited by applicable law.

18. General Provisions

18.1 Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Meiora regarding the Service.

18.2 Severability. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

18.3 No Waiver. Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

18.4 Assignment. You may not assign or transfer your rights or obligations under these Terms without our written consent.

18.5 Force Majeure. We are not liable for any failure or delay in performance due to causes beyond our reasonable control.

19. Contact

Email: legal@meiora.app
Operator: Evgenii Chernov, an independent operator.

By using the Service, you acknowledge that you have read these Terms, understand them, and agree to be bound by them. You specifically acknowledge the AI limitations in Section 6, the disclaimers in Sections 5 and 7, and the limitation of liability in Section 9.